Qualification Standards
Position Description
List of Positions U.S.Postal Service

 
PSE CUSTOMER SERVICES CLERK (SFS)
OCCUPATION CODE: 2395-0040
JOB LEVEL: P4-07


DOCUMENT DATE:
October 10, 2014

FUNCTION:
Performs a variety of clerical and administrative duties related to stamps and stamp product orders, subscription services, deposit accounts and customer account maintenance.

DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS:


KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. 1. Knowledge of word processing systems refers to the function of components in a word processing system and an understanding of techniques and procedures used for input, revision, editing, formatting, and printing. 2. Calculating skill with speed and accuracy refers to operating calculators, adding machines, and similar keypad operated equipment for tasks involving tallying, computing, or recording numerical figures. 3. Ability to maintain records and prepare reports. 4. Ability to resolve personally problems of a routine nature. 5. Ability to give understandable information in verbal and written form. 6. Ability to follow oral instructions. 7. Ability to work without immediate supervision. 8. Ability to work and deal with people refers to working in cooperation and interacting positively with customers and coworkers, exercising courtesy, etiquette, and self-control.

EXAMINATION REQUIREMENTS:
1. Applicants must demonstrate clerical and verbal abilities by successful completion of Postal Service Test 710. 2. Applicants must demonstrate the ability to type at a net rate of 45 words per minute in a 5 minutes test. This must be demonstrated by successful completion of Postal Service Test 712.

PHYSICAL REQUIREMENTS:
Applicants must be able to perform the physical requirements of the position with or without reasonable accommodation.

  Occ Code: 2395-0040

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