BARGAINING UNIT QUALIFICATION STANDARD
(2345-15XX) CLAIMS AND INQUIRY CLERK
December 31, 1990
Claims and Inquiry Clerk:
Performs clerical work involved in the claims
and inquiry functions of the post office, where the claims work does not
reach the level of difficulty and responsibility represented by Key
Position 17 and the inquiry work relates to domestic mail.
DESCRIPTION OF WORK:
See the Standard Position Descriptions for the Occupation Codes given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
B-4 . Ability to work without immediate supervision.
B-9. Safety in performance of duties common to the position.
B-10. Ability to maintain records and prepare reports.
B-11. Ability to perform effectively under the pressures of the
B-22. Ability to perform basic arithmetic computations.
B-39. Ability to operate office machines such as calculator, adding
machine, or any other office equipment as appropriate to the position.
B-44. Ability to personally resolve problems of a routine nature.
B-46. Ability to analyze, explain, and apply laws, regulations, rulings,
and procedures to the
work to be performed.
B-53. Ability to work with others.
B-58. Ability to deal with the public in a polite, courteous, and
Knowledge of postal regulations and services affecting individuals,
groups, and business organizations (which may include such matters as
postage rates, mail classification, mailing permits, special postal
services, indemnity claims, proper preparation of letters and packages
and admissibility of matter to the mails).
Applicants must meet, or have met, the examination requirements of
Postal Service Test 470, Configuration 1.
Applicant must be physically able to perform efficiently the duties of
1. For some positions, the work requires a particular background of
experience or training, knowledge of particular types of mail
operations, or possession of a particular skill. Selective placement may
be used to fill those positions which require such experience, training,
or skill; for example, knowledge of a language other than English.
2. When a particular duty assignment requires the operation of any motor
vehicle, applicants must have a valid state driver's license, and
demonstrate and maintain a safe driving record. Applicants must pass the
Postal Service road test to show the ability to safely drive a vehicle
of the type used on the job