Qualification Standards
Position Description
List of Positions U.S.Postal Service

 
CLAIMS & INQUIRY CLK
OCCUPATION CODE: 2345-15XX
JOB LEVEL: P7-06
BARGAINING UNIT QUALIFICATION STANDARD
2300
(2345-15XX) CLAIMS AND INQUIRY CLERK



DOCUMENT DATE:
December 31, 1990

FUNCTION:


Claims and Inquiry Clerk:
Performs clerical work involved in the claims and inquiry functions of the post office, where the claims work does not reach the level of difficulty and responsibility represented by Key Position 17 and the inquiry work relates to domestic mail.

DESCRIPTION OF WORK:
See the Standard Position Descriptions for the Occupation Codes given above.

REQUIREMENTS:
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying. 1. General B-4 . Ability to work without immediate supervision. B-9. Safety in performance of duties common to the position. B-10. Ability to maintain records and prepare reports. B-11. Ability to perform effectively under the pressures of the position. B-22. Ability to perform basic arithmetic computations. B-39. Ability to operate office machines such as calculator, adding machine, duplicating machine, or any other office equipment as appropriate to the position. B-44. Ability to personally resolve problems of a routine nature. B-46. Ability to analyze, explain, and apply laws, regulations, rulings, and procedures to the work to be performed. B-53. Ability to work with others. B-58. Ability to deal with the public in a polite, courteous, and professional manner. 2. Special Knowledge of postal regulations and services affecting individuals, groups, and business organizations (which may include such matters as postage rates, mail classification, mailing permits, special postal services, indemnity claims, proper preparation of letters and packages and admissibility of matter to the mails).

EXAMINATION REQUIREMENTS:
Applicants must meet, or have met, the examination requirements of Postal Service Test 470, Configuration 1.

PHYSICAL REQUIREMENTS:
Applicant must be physically able to perform efficiently the duties of the position.

ADDITIONAL PROVISIONS:
1. For some positions, the work requires a particular background of experience or training, knowledge of particular types of mail operations, or possession of a particular skill. Selective placement may be used to fill those positions which require such experience, training, or skill; for example, knowledge of a language other than English. 2. When a particular duty assignment requires the operation of any motor vehicle, applicants must have a valid state driver's license, and demonstrate and maintain a safe driving record. Applicants must pass the Postal Service road test to show the ability to safely drive a vehicle of the type used on the job

  Occ Code: 2345-15XX

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