BARGAINING UNIT QUALIFICATION STANDARD
(2320-01XX) WINDOW CLERK
November 30, 1987
Performs a variety of services at a public window of a post office or
post office branch or station. As a representative of the Postal
Service, maintains pleasant and effective public relations with
customers and others requiring a general familiarity with postal laws,
regulations, and procedures commonly used.
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
B-6. Ability to use reference materials and manuals.
B-9. Safety in performance of duties common to the position.
B-10. Ability to maintain records and prepare reports.
B-14. Ability to interpret instructions, specifications, etc.
B-53. Ability to work with others.
General familiarity with postal regulations and procedures commonly used
in processing mail undelivered, as addressed.
Ability to learn to operate mimeograph type machines and to perform
routine maintenance tasks.
Ability to perform basic arithmetic computations.
Applicants must meet, or have met, the competitive requirements for
assignment to clerk positions.
Incumbents of these positions may serve as representatives of the Postal
Service to the public. Therefore, it is essential that they present a
neat appearance and have demonstrated the ability to maintain pleasant
and effective working relations with customers.