Qualification Standards
Position Description
List of Positions U.S.Postal Service

 
WINDOW CLK
OCCUPATION CODE: 2320-01XX
JOB LEVEL: P7-06
BARGAINING UNIT QUALIFICATION STANDARD
2320
(2320-01XX) WINDOW CLERK



DOCUMENT DATE:
November 30, 1987

FUNCTION:
Performs a variety of services at a public window of a post office or post office branch or station. As a representative of the Postal Service, maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given above.

REQUIREMENTS:
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying. General B-6. Ability to use reference materials and manuals. B-9. Safety in performance of duties common to the position. B-10. Ability to maintain records and prepare reports. B-14. Ability to interpret instructions, specifications, etc. B-53. Ability to work with others. Special General familiarity with postal regulations and procedures commonly used in processing mail undelivered, as addressed. Ability to learn to operate mimeograph type machines and to perform routine maintenance tasks. Ability to perform basic arithmetic computations.

EXAMINATION REQUIREMENTS:
Applicants must meet, or have met, the competitive requirements for assignment to clerk positions.

ADDITIONAL PROVISIONS:
Incumbents of these positions may serve as representatives of the Postal Service to the public. Therefore, it is essential that they present a neat appearance and have demonstrated the ability to maintain pleasant and effective working relations with customers.

  Occ Code: 2320-01XX

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