BARGAINING UNIT QUALIFICATION STANDARD
(2320-0006) INFORMATION CLERK
NOVEMBER 30, 1987
Furnishes oral information to patrons at a public window or over the
telephone,regarding the Postal Service in general and regarding the
services provided by the local post office in particular.
DESCRIPTION OF WORK:
See Handbook EL-201 (P-1), Standard Position Descriptions, for the
occupation code given above.
Applicants must have demonstrated to a sufficient degree the following
skills, abilities, and knowledge to assure adequate performance in the
B-6. Ability to use reference materials and manuals.
B-10. Ability to maintain records and prepare reports.
B-14. Ability to interpret instructions, specifications, etc.
B-19. Ability to instruct.
B-53. Ability to work with others.
A. Ability to understand mail schedules
B. Ability to maintain pleasant and effective public relations with
customers under varying circumstances.
C. Ability to speak clearly and distinctly.
(1) Applicants must have at least three years of experience in which
the employee gained thorough knowledge of postal regulations and
the distribution of mails.
(2) Successful completion of a 4-year high school curriculum may be
substitute for one year of experience
The required amount of experience will not in itself be accepted
as proof of qualifications. The applicant's record of experience
and training must show the ability to perform the duties of the