BARGAINING UNIT QUALIFICATION STANDARD
(2320-15XX ) BULK MAIL CLERK
March 9, 2010
Accepts, verifies, classifies, and computes postage on all classes of
domestic and international business mail. Provides customer assistance
to ensure customer's understanding of postal mailing standards, mail
preparation requirements and methods of presentation.
DESCRIPTION OF WORK:
See the Standard Position Descriptions for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
1. Ability to provide proactive customer service, as it relates to
providing advice and/or information specific to the customer's
individual mailing needs. Includes asking appropriate questions,
listening to the customer and providing information or services,
anticipating needs and volunteering information about changes in
policies or procedures that may affect a customer's mailing.
2. Ability to communicate orally and in writing sufficient to
express ideas or facts clearly and logically when answering
questions, giving instructions or explaining complex postal
regulations and procedures.
3. Ability to work and deal with people as it relates to interacting
tactfully and respectfully with customers and coworkers. Includes
dealing effectively and calmly with complaints, problems and
difficult customers by exercising courtesy, etiquette and self-
control at all times.
4. Ability to follow instructions, either oral or written, such as
directions, instructions, equipment operating information, and
directions included in forms or manuals, and applying relevant
information as needed.
5. Ability to perform basic mathematical computations refers to
performing basic calculations such as addition, subtraction,
multiplication and division with whole numbers, fractions and
6. Ability to identify and analyze problems, including gathering
necessary information and resources, evaluating and summarizing the
information, and arriving at an appropriate recommendation or course
7. Ability to work without immediate supervision.
8. Ability to safely perform the duties common to the position.
Applicants must successfully complete Postal Service Test 473, which
includes the following measures of job-related knowledge, skills, and
A. Address Checking
B. Forms Completion
C. Coding & Memory
D. Personal Characteristics and Experience Inventory
Applicants who qualify and are selected under this standard will be
required to complete prescribed training satisfactorily. This includes
successful completion of the introductory business mail entry course and
Exam 425, and successful completion of the business mail academy and
Applicants must be physically able to lift mail sacks weighing up to 70
When filled internally, this position usually involves a deferment
period during which the senior bidder is provided appropriate
combinations of training, testing, and practical demonstration of
ability to perform in the actual position.
Bulk Mail Clerks must work their assigned tour and days of work. Bulk
Mail Clerks must follow Postal Service policies and procedures for
personal conduct at work, including adhering to rules and regulations.
Bulk Mail Clerks are required to provide service to the public. They
must maintain a neat and professional appearance in such interactions,
including wearing a uniform and name tag when required.
Applicant must demonstrate the ability to key
data on a computer terminal at a rate of 25 correct lines within five
minutes. This must be demonstrated by successful completion of Postal
Service Test 714 at the low standard.