BARGAINING UNIT QUALIFICATION STANDARD
(2320-0004) LEAD SALES AND SERVICES ASSOCIATE
MARCH 9, 2010
Performs a variety of sales and customer support services for products
including stamps, stamped paper, postal cards, philatelic products, and
special promotional items; with or without direct supervision. May work
alone or provide technical direction to one or more clerks assigned to
sales activities, and reviews their work for accuracy.
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily. The KSAs
are demonstrated by successful completion of tests and specified
training, unless otherwise noted. Failure to demonstrate any KSA is
1. Ability to sell products and services includes providing timely and
courteous customer service, persuasive selling to customer needs,
providing product information, creating/maintaining an aesthetically
pleasing retail environment and completing sales transactions.
2. Ability to work and deal with people sufficient to work
cooperatively and interact positively with customers, co-workers, as
well as analyzing and responding appropriately to unique customer or
coworker situations. This includes exercising courtesy and self-
control to provide good appropriate customer service in order to
accomplish established goals of the functional area.
3. Ability to communicate orally refers to expressing spoken ideas or
facts clearly and logically when answering questions, giving
instructions, and providing information.
4. Ability to perform basic mathematical computations refers to
performing basic calculations such as addition, subtraction,
multiplication, and division with whole numbers, fractions and
5. Knowledge of financial procedures such as the terminology,
materials, techniques, and procedures used in maintaining accurate
records of disbursements, receipts and other financial information
and loss prevention.
6. Ability to follow instructions refers to comprehending and
executing either spoken or written instructions or directions
sufficient to perform work assignments, follow procedural directions
or instructions either with or without direct supervision.
7. Ability to identify and analyze problems by gathering information
from both oral and written sources and develop an appropriate course
of action to resolve the situation.
8. Ability to coordinate, sufficient to open, run and close a retail
postal outlet. Includes planning and organizing the work of a small
group of employees to achieve unit goals.
9. Ability to use technology-based business equipment, such as
calculation equipment or computers sufficient to process customer
transactions, input data, and produce numeric and written reports.
10. Ability to safely perform the duties common to the position.
Applicants must successfully complete Postal Service Test 473, which
includes the following measures of job-related knowledge, skills, and
A. Address Checking
B. Forms Completion
C. Coding & Memory
D. Personal Characteristics and Experience Inventory
Applicants must have a minimum of one year of experience in a window
position (window clerk, distribution and window clerk, distribution,
window and markup clerk, sales and services associate, sales, services
and distribution associate) providing a comprehensive knowledge of
postal regulations, rulings, policy, and procedures relating to window
work. This experience must have demonstrated the applicant's ability to
give clear and concise instructions to other employees and to work
Applicants who qualify and are selected under this standard will be
required to complete prescribed training satisfactorily.
Applicant must be physically able to perform efficiently the duties of
When filled internally, this position usually involves a deferment
period during which the senior bidder is provided appropriate
combinations of training, testing, and practical demonstration of
ability to perform in the actual position.
Lead Sales & Services Associates must work their assigned tour and days
of work. Lead Sales & Services Associates must follow Postal Service
policies and procedures for personal conduct at work, including adhering
to rules and regulations.
Lead Sales & Services Associates are required to provide service to the
public. They must maintain a neat and professional appearance in such
interactions, including wearing a uniform and name tag when required.