Qualification Standards
Position Description
List of Positions U.S.Postal Service

 
CUSTOMER SERVICE CLERK
OCCUPATION CODE: 2030-0002
JOB LEVEL: C7-07
BARGAINING UNIT QUALIFICATION STANDARD
2030
(2030-0002) CUSTOMER SERVICE CLERK



DOCUMENT DATE:
May 22, 2013

FUNCTION:
Performs a variety of clerical and administrative duties at a computerized telephone service center to answer and respond to customer inquiries pertaining to ordering, shipping, receiving, storing, billing, and other related activities for materials, parts, and supplies for postal facilities nationwide.

DESCRIPTION OF WORK:
See the Standard Position Descriptions for the Occupation Codes given above.

REQUIREMENTS:
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying. 1. Ability to work cooperatively and interact positively with internal and external customers, exercising courtesy, discretion, and self- control. 2. Ability to communicate orally sufficient to express spoken ideas or facts clearly and logically when answering questions, giving directions, and providing information. 3. Ability to compile and summarize oral or written information and prepare written materials such as responses to inquiries, correspondence, or reports. 4. Ability to use common desktop software applications such as e-mail, word processing, and/or spreadsheet software (for example, Microsoft Word, Excel, Outlook).

EXAMINATION REQUIREMENTS:
Applicants must demonstrate clerical and verbal abilities. These must be demonstrated by successful completion of Postal Service Test 710. Applicants must demonstrate the ability to key data on a computer terminal at a rate of 25 correct lines within five minutes. This must be demonstrated by successful completion of Postal Service Test 714 at the low standard.

PHYSICAL REQUIREMENTS:
Applicants must be physically able to perform efficiently the duties of the position.

EXAMINATION REQUIREMENTS:
Applicant must demonstrate the ability to key data on a computer terminal at a rate of 25 correct lines within five minutes. This must be demonstrated by successful completion of Postal Service Test 714 at the low standard.

  Occ Code: 2030-0002

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