May 20, 2015
Provides support for technical training functions within an Information
Systems Service Center (ISSC). Maintains a specific skills inventory
for ISSC employees. Serves as a source of information for employees to
obtain training/technology skills required at an ISSC.
DESCRIPTION OF WORK
See the Standard Position Descriptions for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA to enable them to perform these tasks satisfactorily. Applicants
demonstrate these levels by describing examples of experience,
education, or training any of which may be non-postal. Ratings are
based on the demonstration of the level of possession of each of the
KSAs, taking into account provision of Article 33 of the Information
Technology/Accounting Service Centers collective bargaining agreement.
Failure to demonstrate any KSA is disqualifying.
1. Ability to develop and maintain a technical skills inventory
applicable to the information systems function.
2. Ability to maintain records and prepare reports, using such tools
as EXCEL, MS Access.
3. Ability to write program specifications in the latest software
technology applicable to the business needs of the IBSSC.
4. Knowledge of structured data processing systems design.
5. Knowledge of technical and business skills required to meet the
current and projected future business needs of the IBSSC.
6. Ability to work with a variety of internal and external
personnel, including peers, managers and vendors at a level sufficient
to effectively meet the technology/training functions of an IBSSC.
7. Ability to identify and apply industry best practices to the
training process of the IBSSC.
8. Ability to communicate technical information to others refers to
expressing facts or ideas clearly, orally or in writing, when answering
questions, giving directions, and providing information, individually or
9. Ability to work without immediate supervision refers to
performing the duties of the position, complying with operating
guidelines/procedures and planning and executing work activities
independently or without direct supervision.
Applicant must be physically able to perform efficiently the duties of
the position with or without reasonable accommodation.