BARGAINING UNIT QUALIFICATION STANDARD
November 30, 1987
Translates exchanges of foreign correspondence involving international
accounts, rates, regulations, routing, and conditions governing mail
exchange with other countries.
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
B-4. Ability to work without immediate supervision.
B-10. Ability to maintain records and prepare reports.
B-14. Ability to interpret instructions.
B-53. Ability to work with others.
Detailed knowledge of postal regulations and services affecting
individuals, groups, and business organizations (including such matters
as postage rates, mail classification, mailing permits, special postal
services, indemnity claims, proper preparation of letters and packages,
and admissibility of matter to the mails).
Ability to interpret postal regulations and special instructions
pertaining to postal services to individuals, groups, and business
Ability to analyze and evaluate customer service problems and to secure
the cooperation of customers and postal operations personnel in the
solution of these problems.
Applicants must have 3 1/2 years of experience, 2 years of general
experience, and 1 1/2 years of specialized experience. The total record
of experience, education, and supervisory appraisals must provide
positive evidence that the applicant has the aptitudes, knowledge, and
abilities needed to perform successfully the level and complexity of the
assignments involved in the position to be filled. The required amount
of experience will not in itself be accepted as proof of qualification.
The applicant's record of experience and training must show the ability
to perform the duties of the position.
Successfully completed education in an accredited college or university
may be substituted for general experience at the rate of 1 year of
education for 9 months of experience.
Completion of all the requirements for a bachelor's degree in business
administration, marketing, or appropriate foreign language may be
substituted for 1 year of specialized experience.
Applicants must be physically able to perform efficiently the duties of
the position. Vision of 20/40 (Snellen) in one eye and ability to read
without strain printed material the size of typewritten characters are
required. Corrective lenses are permitted. Ability to distinguish basic
colors and shades is desirable. Ability to hear the conversational voice
is required; hearing aids are permitted.
Selective placement may be used to fill those positions which require
such special experience, training, or skill; for example, knowledge of a
language other than English.
To the extent that requirements of quality and level are met, the
following are illustrative types of experience which may be acceptable
toward meeting specialized requirements:
window clerk, claims clerk,
personnel clerk, mail requirements clerk, complaints clerk, carrier, and
information clerk within the Postal Service or comparable experience
(marketing or customer service officers) with private business firms and