Qualification Standards
Position Description
List of Positions U.S.Postal Service

 
CUSTOMER SERVICES CLERK (SFS)
OCCUPATION CODE: 0530-0006
JOB LEVEL: P7-07
DOCUMENT DATE May 5, 2005

FUNCTION

Performs a variety of clerical and administrative duties related to
stamps and stamp product orders, subscription services, deposit accounts
and customer account maintenance.

DESCRIPTION OF WORK

See the Standard Position Description for the Occupation Code given
above.

REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS This section is composed
of Knowledge, Skills, and Abilities (KSAs) which are required to
satisfactorily perform the tasks of the position. Applicants must
demonstrate that they possess a sufficient level of each KSA, to include
at least minimum competency for senior-qualified positions to enable
them to perform these tasks satisfactorily.  Applicants demonstrate
these levels by describing examples of experience, education, or
training, any of which may be non-postal.  Ratings are based on the
demonstration of the level of possession of each of the KSAs.  Failure
to demonstrate any KSA is disqualifying.

1. Knowledge of word processing systems refers to the function of
components in a word processing system and an understanding of
techniques and procedures used for input, revision, editing, formatting,
and printing.

2. Calculating skill with speed and accuracy refers to operating
calculators, adding machines, and similar keypad operated equipment for
tasks involving tallying, computing, or recording numerical figures.

3. Ability to maintain records and prepare reports.

4. Ability to resolve personally problems of a routine nature.

5. Ability to give understandable information in verbal and written
form.

6. Ability to follow oral instructions.

7. Ability to work without immediate supervision.

8. Ability to work and deal with people refers to working in
cooperation and interacting positively with customers and coworkers,
exercising courtesy, etiquette, and self-control.

EXAMINATION REQUIREMENTS

1. Applicants must demonstrate clerical and verbal abilities by
successful completion of Postal Service Test 710.

2. Applicants must demonstrate the ability to type at a net rate of
45 words per minute in a 5 minutes test.  This must be demonstrated by
successful completion of Postal Service Test 712.

PHYSICAL REQUIREMENTS

Applicants must be able to perform the physical requirements of the
position with or without reasonable accommodation.


  Occ Code: 0530-0006

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