BARGAINING UNIT QUALIFICATION STANDARD
(0382-01XX) TELEPHONE OPERATOR
November 30, 1987
Operates telephone switchboard.
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given
This section is composed of Knowledge, Skills, and Abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they possess a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
B-9. Safety in performance of duties common to the position.
B-10. Ability to maintain records and prepare reports.
B-53. Ability to work with others.
Have had one year of clerical or telephone operating experience and must
have demonstrated the following:
Ability to speak clearly and distinctly.
Ability to retain composure under pressure.
This position is filled by rated application. Applicants may be required
to complete appropriate supplemental application forms.
Applicants must be physically able to perform efficiently the duties of
the position. Vision of 20/40 (Snellen) in one eye and ability to read
without strain printed material the size of typewritten characters are
required. Corrective lenses are permitted. Ability to distinguish basic
colors and shades is desirable. Ability to hear the conversational voice
is required; hearing aids are permitted.