BARGAINING UNIT QUALIFICATION STANDARD
(0335-3009) COMPUTER SYSTEMS SPECIALIST (PDC)
June 29, 1988
Oversees hardware and software changes for PDC host computers and mini-
computers in the field; diagnoses and resolves user-related problems in
DESCRIPTION OF WORK:
See the Standard Position Description for the Occupation Code given
This section is composed of Knowledge, Skills, and abilities (KSAs)
which are required to satisfactorily perform the tasks of the position.
Applicants must demonstrate that they posses a sufficient level of each
KSA, to include at least minimum competency for senior-qualified
positions to enable them to perform these tasks satisfactorily.
Applicants demonstrate these levels by describing examples of
experience, education, or training, any of which may be non-postal.
Ratings are based on the demonstration of the level of possession of
each of the KSAs. Failure to demonstrate any KSA is disqualifying.
Knowledge of data processing principles, methods, techniques, and
terminology sufficient to apply this knowledge to advanced practical
applications related to hardware, software, application, interactive
transaction, batch processing, and user education problems. This
includes knowledge of Time Sharing Option (TSO), Structure Programming
Facility (SPF), Job Control Language (JCL), Command List (CLIST), Info
System, ADP operating standards, and teleprocessing.
Ability to analyze and evaluate information sufficient to obtain
information from varied sources such as reference materials, and to
apply this information to (a) implementation plans for major operating
changes, and (b) practical applications such as identifying and
personally resolving complex user and network problems and developing
written procedures, operating guidelines, and training materials.
Ability to work with others sufficient to adapt to varying personalities
and situations, to maintain working relationships, and to work in
cooperation with other employees, headquarters and field users, vendors,
and higher level managers.
Ability to work independently sufficient to perform the duties of the
position, complying with operating guidelines/procedures of planning and
executing work activities such as resolving complex user and network
problems, and coordinating hardware and software changes.
Ability to use written reference materials sufficient to read,
comprehend, and interpret text materials such as user handbooks,
application program manuals, and IBM reference manuals, and to apply
this information to practical applications such as providing technical
guidance and assistance to field users and customer support technicians
Ability to communicate sufficient to receive and understand complex
technical information and instructions, such as those related to systems
applications, and to simplify and transmit such information into
correspondence, reports, and oral and written instructions directed to
users and management.
Ability to work under pressure sufficient to perform the duties of the
position, pursuing and disposing of complex user and network problems
and coordinating hardware and software changes in a limited time and in
Ability to keep accurate records sufficient to maintain and update
records such as internal procedure documentation, hardware and software
documentation, and reports generated and received, and to apply them to
practical applications such as developing implementation plans for major
operating changes affecting field users.
Ability to use a computer terminal sufficient to input or log complex
user and network problem information into an automated information
system, generating problem and change reports, routing more complex
problems to other organizations and/or higher levels for resolution, and
implementing minor software changes.
Ability to instruct sufficient to provide customer support technicians
and specialists and other Information Management Systems users, on a
group or individual basis, instructions on such areas as new procedures
and operating or equipment changes.
Applicants must be physically able to perform the duties of the
position. Vision of 20/40 (Snellen) in one eye and ability to read
without strain printed materials the size of typewritten character are
required; corrective lenses are permitted. Ability to distinguish basic
colors and shades is desirable. Ability to hear the conversational voice
is required; hearing aids are permitted.
To be minimally acceptable, applicants must have demonstrated competency
in each element by providing examples of direct or related experience,
education, or training, any of which may be nonpostal related. Examples
must show evidence of a background reflecting the capability to perform
effectively in the position.
The required KSAs will not in themselves be accepted as final proof of
qualification. The applicant's total record of experience, education,
and training must show the ability to perform the duties of the