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Qualification Standards Position Description	List of Positions	U.S.Postal Service

INFORMATION CLERK (P7-07) OCCUPATION CODE: 2320-0006

BARGAINING UNIT QUALIFICATION STANDARD   2320C (2320-0006)   INFORMATION CLERK   DOCUMENT DATE: NOVEMBER 30, 1987   FUNCTION:   Furnishes oral information to patrons at a public window or over the telephone,regarding the Postal Service in general and regarding the services provided by the local post office in particular.   DESCRIPTION OF WORK:   See Handbook EL-201 (P-1), Standard Position Descriptions, for the occupation code given above.   REQUIREMENTS:   Applicants must have demonstrated to a sufficient degree the following skills, abilities, and knowledge to assure adequate performance in the position:   B-6. Ability to use reference materials and manuals.   B-10. Ability to maintain records and prepare reports.   B-14. Ability to interpret instructions, specifications, etc.   B-19. Ability to instruct.   B-53. Ability to work with others.   A. Ability to understand mail schedules B. Ability to maintain pleasant and effective public relations with customers under varying circumstances. C. Ability to speak clearly and distinctly.   ADDITIONAL PROVISIONS:   (1) Applicants must have at least three years of experience in which the employee gained thorough knowledge of postal regulations and the distribution of mails.   (2) Successful completion of a 4-year high school curriculum may be substitute for one year of experience   Note: The required amount of experience will not in itself be accepted as proof of qualifications. The applicant's record of experience and training must show the ability to perform the duties of the position.
Doc Date: 06/01/2005		Occ Code: 2320-0006