Qualification Standards
Position Description
List of Positions U.S.Postal Service

DOCUMENT DATE: November 30, 1987
Translates exchanges of foreign correspondence involving international accounts, rates, regulations, routing, and conditions governing mail exchange with other countries.
See the Standard Position Description for the Occupation Code given above.
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying.
B-4. Ability to work without immediate supervision.
B-10. Ability to maintain records and prepare reports.
B-14. Ability to interpret instructions.
B-53. Ability to work with others.
Detailed knowledge of postal regulations and services affecting individuals, groups, and business organizations (including such matters as postage rates, mail classification, mailing permits, special postal services, indemnity claims, proper preparation of letters and packages, and admissibility of matter to the mails).
Ability to interpret postal regulations and special instructions pertaining to postal services to individuals, groups, and business customers.
Ability to analyze and evaluate customer service problems and to secure the cooperation of customers and postal operations personnel in the solution of these problems.
Applicants must have 3 1/2 years of experience, 2 years of general experience, and 1 1/2 years of specialized experience. The total record of experience, education, and supervisory appraisals must provide positive evidence that the applicant has the aptitudes, knowledge, and abilities needed to perform successfully the level and complexity of the assignments involved in the position to be filled. The required amount of experience will not in itself be accepted as proof of qualification.
The applicant's record of experience and training must show the ability to perform the duties of the position.
General Successfully completed education in an accredited college or university may be substituted for general experience at the rate of 1 year of education for 9 months of experience.
Special Completion of all the requirements for a bachelor's degree in business administration, marketing, or appropriate foreign language may be substituted for 1 year of specialized experience.
Applicants must be physically able to perform efficiently the duties of the position. Vision of 20/40 (Snellen) in one eye and ability to read without strain printed material the size of typewritten characters are required. Corrective lenses are permitted. Ability to distinguish basic colors and shades is desirable. Ability to hear the conversational voice is required; hearing aids are permitted.
Selective placement may be used to fill those positions which require such special experience, training, or skill; for example, knowledge of a language other than English.
To the extent that requirements of quality and level are met, the following are illustrative types of experience which may be acceptable toward meeting specialized requirements: window clerk, claims clerk, personnel clerk, mail requirements clerk, complaints clerk, carrier, and information clerk within the Postal Service or comparable experience (marketing or customer service officers) with private business firms and organizations.

Doc Date: 06/01/2005   Occ Code: 1045-02XX