Qualification Standards
Position Description 		List of Positions U.S.Postal Service
CUSTOMER SERVICES CLERK (SFS) (P7-07)
OCCUPATION CODE: 0530-0006
FUNCTION:
 
Performs a variety of clerical and administrative duties related to stamps and stamp product orders, subscription services, deposit accounts and customer account maintenance.
 
DESCRIPTION OF WORK:
 
See the Standard Position Description for the Occupation Code given above.
 
REQUIREMENTS:
 
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:
 
This section is composed of Knowledge, Skills, and Abilities (KSAs) which are required to satisfactorily perform the tasks of the position. Applicants must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Ratings are based on the demonstration of the level of possession of each of the KSAs. Failure to demonstrate any KSA is disqualifying.
 
1. Ability to work in cooperation with customers and co-workers and interact positively in adverse situations.
 
2. Ability to use Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint) to write correspondence (e.g., emails, letters) and track and report customer data.
 
3. Skill using a database software to retrieve information to in response to inquiries and complaints.
 
4. Ability to conduct research using electronic reference tools, manuals, and the internet/intranet.
 
5. Ability to listen attentively, comprehend, capture, and interpret customer information.
 
6. Ability to follow verbal and written instructions.
 
7. Ability to work without immediate supervision.
 
EXAMINATION REQUIREMENTS:
 
1. Applicants must demonstrate clerical and verbal abilities by successful completion of Exam 710 Clerical Battery.
 
2. Applicants must demonstrate the ability to use computers by successful completion of Exam 718 Computer Skills Test.
 
PHYSICAL REQUIREMENTS:
 
Applicants must be able to perform the physical requirements of the position with or without reasonable accommodation.
Doc Date: 05/151/2025   Occ Code: 0530-0006