: Performs a variety of clerical and administrative duties and provides customer services related to stamps and stamp product orders, subscription services, deposit accounts, and customer account maintenance.

: This position is for use in the Stamp Fulfillment Service Center.

:

1.   Answers customer questions and resolves issues related to stamps and stamp products using the telephone and computer. Provides customers with general stamp information, stamp product information ,and procedures for stamp production inquiries.

2.   Research information using computer applications, policies and procedures, and internet searches to answer customer questions about USPS products and services.

3.   Prepares and distributes correspondence related to stamps and stamp products regarding customer inquiries, subscription services, deposit accounts, and customer account maintenance in the National Customer Management System.

4.   Manages customer accounts including opening and closing accounts, processing exchanges and stock returns, setting up automatic charge authorizations, and all other claims in compliance with security policies for customer accounts.

5.   Identifies and reports unusual or repetitive customer inquiries, complaints, or areas of misinformation to management.

6.   Performs other job-related tasks in support of primary duties.

: Supervisor of unit to which assigned.

: Best Qualified

: CLERK

: KP-0017